Returns & Exchanges
At Beher USA, we prioritize the quality of our premium gourmet products and want you to be completely satisfied with your purchase. Due to the perishable nature of our food items, we offer a specialized return and refund process for products that arrive damaged or incorrect.
Contact Support
Notify our customer service team within 48 hours of receiving your delivery if there are any issues with your order.
Provide Documentation
Email clear photographs of the product, packaging, and shipping label to verify the condition of the items.
Review Process
Our quality assurance team will review your claim within 2 business days to determine eligibility for a refund or replacement.
Resolution
Once approved, we will issue a credit to your original payment method or ship a replacement product at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing